tag:status.verticalresponse.com,2005:/historyVertical Response Status - Incident History2024-03-29T01:23:47-04:00Vertical Responsetag:status.verticalresponse.com,2005:Incident/202465242024-03-28T03:00:03-04:002024-03-28T03:00:05-04:00March 27th Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Scheduled</strong> - In order to perform network upgrades, our upstream provider has scheduled a maintenance period beginning 03-27-2024 at 11:00 PM EDT and concluding 03-28-2024 3:00 AM EDT. During this time there may be up to two brief interruptions in network traffic, however, no adverse impact is expected. We thank you for your patience and continued business.</p>tag:status.verticalresponse.com,2005:Incident/198851512024-02-25T02:00:56-05:002024-02-25T02:00:56-05:00February 24th Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>02:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> EST</small><br><strong>Scheduled</strong> - To ensure the continuous delivery of high-quality service, we occasionally perform maintenance tasks that impact our infrastructure. As a result, beginning on Saturday, February 24th at 2:00 AM EST and lasting until Sunday, February 25th at 2:00 AM EST there will be a pause in the ability to send email campaigns. This pause allows for an operational improvement to a key storage system.</p>tag:status.verticalresponse.com,2005:Incident/200583852024-02-24T06:00:56-05:002024-02-24T06:00:56-05:00February 24th Downtime<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>02:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Scheduled</strong> - As part of our a larger maintenance, there will be brief periods while our application is offline. Between 2:00AM EST on Saturday February 24th and until 6:00AM the application may be wholly or partially unavailable.</p>tag:status.verticalresponse.com,2005:Incident/198766202024-02-03T05:30:15-05:002024-02-03T05:30:15-05:00February 3rd Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>10:24</var> EST</small><br><strong>Scheduled</strong> - To ensure the continuous delivery of high-quality service, we occasionally perform maintenance tasks that impact our infrastructure. As a result, the VR2 application will be periodically unavailable between 2:30am and 5:30am EST while we perform updates to our platform. Thank you for your understanding as we perform these changes. As always, you can contact support@verticalresponse.com for additional help.</p>tag:status.verticalresponse.com,2005:Incident/198771612024-02-02T05:30:33-05:002024-02-02T05:30:33-05:00February 2nd Maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>05:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:29</var> EST</small><br><strong>Scheduled</strong> - To ensure the continuous delivery of high-quality service, we occasionally perform maintenance tasks that impact our infrastructure. As a result, the VR2 application will be periodically unavailable between 2:30am and 5:30am EST while we perform updates to our platform. Thank you for your understanding as we perform these changes. As always, you can contact support@verticalresponse.com for additional help.</p>tag:status.verticalresponse.com,2005:Incident/198771522024-02-01T05:30:43-05:002024-02-01T05:30:43-05:00February 1st Maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>05:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:28</var> EST</small><br><strong>Scheduled</strong> - To ensure the continuous delivery of high-quality service, we occasionally perform maintenance tasks that impact our infrastructure. As a result, the VR2 application will be periodically unavailable between 2:30am and 5:30am EST while we perform updates to our platform. Thank you for your understanding as we perform these changes. As always, you can contact support@verticalresponse.com for additional help.</p>tag:status.verticalresponse.com,2005:Incident/194421382023-12-14T16:21:51-05:002023-12-14T16:21:51-05:00Incident December 14<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Resolved</strong> - The problem had been corrected and changes have been made to prevent it from reoccurring.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:38</var> EST</small><br><strong>Identified</strong> - There is a known problem preventing access to our VR2 platform.</p>tag:status.verticalresponse.com,2005:Incident/193769082023-12-08T10:15:27-05:002023-12-08T10:15:27-05:00December 8th Incident<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Resolved</strong> - Response time on the VR2 site has returned to normal.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Investigating</strong> - There is currently a known issue causing slow logins to the VR2 platform.</p>tag:status.verticalresponse.com,2005:Incident/191225072023-11-15T08:53:59-05:002023-11-15T08:53:59-05:00Nov 14 VR2<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>19:05</var> EST</small><br><strong>Monitoring</strong> - We believe the instability of the HTTP servers has been resolved. We will continue to monitor closely.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>18:05</var> EST</small><br><strong>Investigating</strong> - Our VR2 product is not reliably loading via HTTP. Engineering is currently investigating the cause.</p>tag:status.verticalresponse.com,2005:Incident/188185422023-10-16T23:00:29-04:002023-10-16T23:00:29-04:00October 16th 2023 Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>17:06</var> EDT</small><br><strong>Scheduled</strong> - On Monday, October 16th beginning at 9pm ET, our Network Engineers will be performing routine maintenance on our network infrastructure. Due to the redundant nature of our environment, no downtime is expected as a result of this maintenance.</p>tag:status.verticalresponse.com,2005:Incident/185268572023-09-18T08:52:42-04:002023-09-18T08:52:42-04:00September 17th Incident<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>08:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>15:10</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Identified</strong> - The site www.verticalresponse.com is currently unavailable. There is no impact whatsoever on the functionality of the VerticalResponse application. To access our VR2 product directly use the URL https://vr2.verticalresponse.com</p>tag:status.verticalresponse.com,2005:Incident/181522952023-08-17T22:01:58-04:002023-08-17T22:01:58-04:00Network Infrastructure Maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed without any interruption to service. Thank you for your understanding while we completed this necessary maintenance.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>08:50</var> EDT</small><br><strong>Scheduled</strong> - Thursday, August 17th beginning at 8PM EST our Network Engineers will be performing routine maintenance on our network infrastructure. Due to the redundant nature of our environment, no downtime is expected as a result of this maintenance.</p>tag:status.verticalresponse.com,2005:Incident/178814652023-07-18T06:41:55-04:002023-07-18T06:41:55-04:00July 17th Incident<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>06:41</var> EDT</small><br><strong>Resolved</strong> - No further problems have been detected.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Monitoring</strong> - The unreliable access has been rectified. We will continue to closely monitor the service, but no further interruption is expected.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Identified</strong> - We have detected a problem that is causing interference with access to both app.verticalresponse.com and vr2.verticalresponse.com. <br /><br />While access is unreliable we have enabled our maintenance page to avoid incomplete interactions. Our Engineering team is already working to resolve the problem.</p>tag:status.verticalresponse.com,2005:Incident/177609412023-07-04T10:00:26-04:002023-07-04T10:00:26-04:00Hardware Maintenance<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>07:45</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>07:31</var> EDT</small><br><strong>Scheduled</strong> - We will be performing hardware maintenance between 7:45am and 10:00am EST. During this time, access to our platform may be slower than normal. Thank you for your patients during this necessary maintenance activity.</p>tag:status.verticalresponse.com,2005:Incident/171442132023-05-05T06:00:33-04:002023-05-05T06:00:33-04:00May 4th Maintenance<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>Scheduled</strong> - The primary data center for VerticalResponse has scheduled a maintenance window beginning Thursday, May 4th at 1900 EDT and lasting until 0600 EDT Friday, May 5th. During this overall maintenance window there will be a smaller period of several hours where the VRC and VR2 will be unavailable for login. During this time scheduled campaigns will still send as normal.</p>tag:status.verticalresponse.com,2005:Incident/171245992023-05-04T06:00:11-04:002023-05-04T06:00:11-04:00May 3rd Maintenance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:51</var> EDT</small><br><strong>Scheduled</strong> - The primary data center for VerticalResponse has scheduled a maintenance window beginning Wednesday, May 3rd at 1900 EDT and lasting until 0600 EDT Thursday, May 4th. Due to the redundant configuration of our systems, no impact on service is expected</p>tag:status.verticalresponse.com,2005:Incident/169853442023-04-28T05:01:14-04:002023-04-28T05:01:14-04:00Backend Performance Improvements<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:52</var> EDT</small><br><strong>Scheduled</strong> - The VR2 application will be periodically unavailable during the maintenance period while we make modifications to our backend systems to improve the performance of software and reliability of customer data.</p>tag:status.verticalresponse.com,2005:Incident/169062882023-04-18T22:40:59-04:002023-04-18T22:40:59-04:00Operational Improvements<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>22:40</var> EDT</small><br><strong>Completed</strong> - The change has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>19:59</var> EDT</small><br><strong>Scheduled</strong> - We will be performing operational improvements to improve the stability and reliability of the application. Brief interruptions and/or degraded service can be expected during this window.</p>tag:status.verticalresponse.com,2005:Incident/159132382023-01-23T19:54:18-05:002023-01-23T19:54:18-05:00VRC Campaign Delivery<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:54</var> EST</small><br><strong>Resolved</strong> - All campaigns have been released.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:37</var> EST</small><br><strong>Investigating</strong> - Queued campaigns from the weekend are being sent as quickly as possible, while still optimizing for delivery</p>tag:status.verticalresponse.com,2005:Incident/158904712023-01-21T12:48:25-05:002023-01-21T12:48:25-05:00VRC Maintenance 1/20<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:48</var> EST</small><br><strong>Resolved</strong> - The VerticalResponse Classic API service is available. This concludes our maintenance period.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>00:24</var> EST</small><br><strong>Update</strong> - Normal operation has resumed for web access and email delivery. The API remains under maintenance, Engineering is engaged in restoring customer access.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>20:21</var> EST</small><br><strong>Update</strong> - The planned modifications of the maintenance have been completed. The application is being internally tested and will be made available as soon as possible.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>17:15</var> EST</small><br><strong>Update</strong> - The scheduled maintenance has required more time than planned. The maintenance window will need to be extended to 8pm EST.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>13:46</var> EST</small><br><strong>Update</strong> - Maintenance will continue for at least the next two hours.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>08:05</var> EST</small><br><strong>Update</strong> - Maintenance is still underway</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EST</small><br><strong>Investigating</strong> - Due to scheduled maintenance, the platform will be unavailable on Friday, January 20th, 2023 beginning at 4:00 am EST. We expect this maintenance window to close at 4:00 pm EST.<br /><br />During this period we will be improving network connectivity and routing, as well as replacing some legacy hardware.<br /><br />Should you have questions, please contact our customer service team for assistance.<br /><br />We thank you for your continued business and apologize for any inconvenience caused by this necessary maintenance period.<br /><br />Kind Regards,<br />VerticalResponse</p>tag:status.verticalresponse.com,2005:Incident/131262352022-11-17T15:59:49-05:002022-11-17T15:59:49-05:00VR2 Maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:59</var> EST</small><br><strong>Completed</strong> - Campaigns are being sent. Thank you for your patience.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:28</var> EST</small><br><strong>Update</strong> - The VR2 application is readily available. The work to deliver previously scheduled campaigns continues.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:45</var> EST</small><br><strong>Update</strong> - Scheduled maintenance continues and work is being done to release campaigns.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>02:03</var> EST</small><br><strong>Update</strong> - Scheduled maintenance is continuing. Unexpected errors were encountered and are being diagnosed and resolved. Partial functionality has been restored but email campaigns will be delayed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>06:59</var> EST</small><br><strong>Scheduled</strong> - The VR2 application will be completely unavailable while we perform this scheduled maintenance.</p>tag:status.verticalresponse.com,2005:Incident/127550302022-11-08T14:12:46-05:002022-11-08T14:12:46-05:00VRC & VR2 Reliability Issues<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Resolved</strong> - The source of the service interruption was detected by our Operations team and corrected. All services have resumed normal operation. Thank you for your patients.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Update</strong> - Normal operations have resumed for VerticalResponse Classic. VR2 is still experiencing intermittent problems with access.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:49</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>09:49</var> EST</small><br><strong>Investigating</strong> - There is a known issue causing unreliable access to the VerticalResponse Classic and VR2 applications. Engineering and Operations are engaged and working to resolve the issue. There is not currently an ETA for a resolution.</p>tag:status.verticalresponse.com,2005:Incident/111823862022-09-19T18:21:01-04:002022-09-19T18:21:01-04:00VerticalResponse Classic App Unavailable<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>18:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Monitoring</strong> - Access to app.verticalresponse.com has been restored and campaigns are being sent. Next update by 2100 EST or sooner.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>15:57</var> EDT</small><br><strong>Identified</strong> - The engineering team has identified the problem and is continuing to work on a fix. Next update by 1800 EST or sooner.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:25</var> EDT</small><br><strong>Investigating</strong> - The VRC app is temporarily unavailable. Our Engineering team is aware of and engaged in resolving the outage. There is no ETA at this time. An update will be provided at 1600 EST or sooner.</p>