July 17th Incident

Incident Report for Vertical Response

Resolved

No further problems have been detected.

Posted Jul 18, 2023 - 06:41 EDT

Monitoring

The unreliable access has been rectified. We will continue to closely monitor the service, but no further interruption is expected.

Posted Jul 17, 2023 - 17:00 EDT

Identified

We have detected a problem that is causing interference with access to both app.verticalresponse.com and vr2.verticalresponse.com.

While access is unreliable we have enabled our maintenance page to avoid incomplete interactions. Our Engineering team is already working to resolve the problem.

Posted Jul 17, 2023 - 15:31 EDT

This incident affected: Vertical Response (VR2) (Website, Email Campaigns, Email Automations, Landing Pages, Third-Party Integrations, API, Salesforce Plugin) and Vertical Response (Classic) (Website, Email Campaigns, API).